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Next step, the world – part two March 23, 2010

Posted by BCME UK in PR, Social media.
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by Jill

So having outlined the first point to consider when constructing truly integrated campaigns, here are the final five:

1. How are you going to measure the return?
Campaign goals: they have to be SMART and also very focused. Too many or unclear goals (for the budget) can make measuring ‘moving the needle’ on any clear level near impossible. Also mixing ‘brand’ and ‘sales’ goals in an unclear way is also a classic.

Targets: measurement is an inexact science, but which ever techniques you choose if you haven’t set the targets beforehand you can’t measure against them. You’d be surprised how many campaigns don’t have clear targets set at the briefing stage.

2. How do you lead people to a call to action?
How many steps should/does it take to get people from knowing about your brand to ‘purchase’? You need to know this to know how your campaign should be structured and what tactics you should use.

3. How do you get a ‘viral effect’ online?
Often, the holy grail of online campaigns too many think good – or worse, any – content will naturally go viral. Often the ‘viral effect’ boils down to plain hard work in the right places. Don’t just rely on Facebook and Twitter to do the job. Lots of budget can help you cut this corner, but not many clients have this privilege right now.

4. Is your creative concept ‘conversational’ or ‘broadcast’?
Too many campaigns are built around old world ‘broadcast’ thinking. Making the core of your campaign truly ‘conversational’ and you are half way there. Build relationships, create content your community will value (not what you may think…) and respect.

5. Don’t dismiss the old
For example, despite the demise of print media it can still be extremely powerful. It’s the right blend that gets the right result. At the end of the day digital is a channel not an ‘either or’ alternative.

Sophisticated integrated campaigns will become de rigour for brands this year. There will be winners and losers. The winners will be those who have the expertise to know how to check and balance a campaign to get the best results. What will yours be?

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Next step, the world – part one March 22, 2010

Posted by BCME UK in PR, Social media.
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by Jill

Just as most marketing and communications teams have got their heads around social media and can see below the surface spin of the many so called ‘social media experts’ or have learned that owning a Twitter account and/or Facebook page is in itself is pretty useless comes the next wave. 

Led by the brands and organisations who got ‘social media’ early come sophisticated and intelligent integrated campaigns.  A concept many smart agencies have been trying to persuade clients of the advantages of for a long while.

So for those ready to take the next step and really reap the reward of integrated campaigns six key pointers to be thinking about:

  1. Which agency should lead?

Advertising

Pros

Often used to spending the majority of your agency budget with them

Used to listening to their strategic insights

Cons

Inherent broadcast messaging mentality

Stuck in ‘spend 80% of total on advertising’ and rest follows

Digital

Pros

Often grown up in the online world

Ability to number crunch and produce ROI-like stats

Cons

Can be ‘digital is best’ in their recommendations

SEO and PPC thinking is at the heart of their ‘strategic’ thinking

Public Relations

Pros

‘Conversation’ is often at the heart of good campaign thinking

Often have been integrating (non advertising) activities for years

Cons

Media centric agencies often aren’t experienced in integrated

‘Brand’ thinking can dominate ‘sales lead’ thinking.

I would add that, of course, I am biased as I have a comms background.  I would also balance that comment with my twenty years experience across a wide range of briefs and having worked alongside both advertising and/or digital agencies on campaigns.

You could also apply the same thinking to in-house responsibility for social media.  Which team should lead digital, marketing or PR.  Time for some radical thinking here?

The second part of this blog will follow tomorrow